Human Factors Computer Based Training for ENAV (the Italian ATC authority), Roma, Italy

The approach used for the development of the CBT on human factors is based on the active support from air traffic controllers working in the field, to ensure a correct integration of human factors and technical contents. The presentation of human factor matters is addressed by the use of video and audio reproducing real situations that have occurred. In particular, some accidents have been introduced to support and explain the main concepts related to the human factor field.
The possibility to analyze an accident by themselves, supported by video, by questions, and by comments, gives the opportunity to stress more on the mental processes than on the conclusions related to an accident.
Some of the human factor matters included in the CBT are the following: interpersonal communication issue, knowledge about pilot tasks and emergencies, stress, distributed decision making and co-operative work.